Guest experience platform for hotels
Every guest request, answered on time.
Guests ask from a QR code in the room or on WhatsApp, in their own language. Hotella routes each request to the right department with a deadline, keeps your staff on track and shows management what is happening — connected live to Opera PMS.
Arabic · English · Deutsch · Русский · Italiano
Built for the three people who make a stay great
Guests
No app to install: they scan the room's QR code or message you on WhatsApp, ask for anything, book a table or a treatment, and follow their request until it is done.
Staff
One queue for every department. Heads assign to whoever is on shift, staff get the task on their phone, and nothing is forgotten — every request has a deadline and a reminder.
Management
See today at a glance, find what is late, read every complaint and review, and export clear reports for each department, employee and hotel.
Everything your hotel needs, in one place
Turn on the modules you need. Each one works with the others, in five languages.
QR room page
A page for every room: requests, wake-up calls, late check-out, room service, restaurants and spa — no download, in the guest's language.
WhatsApp concierge
Guests chat on WhatsApp. Hotella answers from your hotel's knowledge, takes bookings and hands over to a person when needed.
Requests with deadlines
Every request goes to the right department with a deadline. Escalations, reminders and a live board keep the work moving.
Restaurants & room service
Table bookings with your own rules and in-room ordering with a kitchen board — including late-night menus.
Spa bookings
Treatments, rooms and start times; guests book from the room page, kiosk or WhatsApp and get a reminder.
Complaints & reviews
Complaints are caught early, even in a chat message. Reviews and survey answers arrive in one place with suggested replies.
Loyalty & campaigns
Points and tiers for returning guests, and offers sent only to guests who agreed to receive them.
Reports & performance coach
Reports for every area, each employee's commitment, and practical coaching notes — in Excel or PDF.
Live Opera PMS connection
A small agent at the hotel keeps arrivals, rooms and guests in sync — no double entry, nothing to export.
Hotel chains
One sign-in for every hotel of a chain, with a report that compares them side by side.
Five languages
Arabic (right-to-left), English, German, Russian and Italian — for guests and staff alike.
Private and secure
Each hotel has its own database. Guest details are encrypted and every action is recorded.
Live in days, not months
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Connect
We set up your hotel and connect Opera PMS through a small agent on a hotel computer.
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Set up
Add your departments, staff, services, restaurants and answers. Print the QR stickers for your rooms.
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Go live
Guests start asking; your team works from one queue on any device. We stay with you through the first weeks.
Simple yearly plans
Priced by the number of rooms. Add only the modules you need.
Small
Up to 100 rooms
Contact us for a quote
- Requests, QR room page, staff app, complaints, reviews and reports
Medium
Up to 300 rooms
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- Requests, QR room page, staff app, complaints, reviews and reports
Large
Up to 600 rooms
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- Requests, QR room page, staff app, complaints, reviews and reports
Enterprise
Any number of rooms
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- Requests, QR room page, staff app, complaints, reviews and reports
- Campaigns
- Loyalty
- Revenue insights
- Restaurants
- Open API
- Hotella CRM (staff app)
Add-on modules
Prices exclude VAT. A 30-day trial is available.
Questions hotels ask
Do guests need to download an app?
No. Guests scan the QR code in their room or message the hotel on WhatsApp. The room page opens in their phone's browser, in their language.
Does Hotella work with Opera PMS?
Yes. A small agent installed on a hotel computer keeps arrivals, departures, rooms and guest profiles in sync with Opera.
Which languages are supported?
Arabic, English, German, Russian and Italian — for guests and for staff. Each person chooses their own.
How long does it take to start?
Most hotels are live within days: we connect Opera, you add your departments and staff, print the QR stickers and start.
Is our data safe?
Each hotel has its own database, guest contact details are encrypted, and every staff action is recorded in an audit log.
Can a hotel chain use one account?
Yes. Chain managers sign in once, move between their hotels and see one report comparing them.
See Hotella with your own hotel in mind
Tell us a little about your hotel and we will show you the platform, answer your questions and prepare a quote.
Or reach us directly